Shipping & Returns
Do you offer free shipping?
Yes, we do! We offer free standard ground (3-4 business days) shipping on orders above $39. If your cart total (minus discounts, promotions, shipping charges and taxes) is above $39 at checkout, you will automatically be given free standard ground shipping. You may still upgrade to faster shipping options at an additional cost.
Terms and Conditions: Free standard ground (3-4 business days) shipping is valid on orders of $39 or more that are shipped to a single US address. Gift cards, shipping and handling charges, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Offer subject to change without notice. Void where prohibited.
For Amazon Prime members: you might want to consider shopping for Botanica Origins products on Amazon.com and receive fast free shipping subject to Amazon's policies. Visit our Amazon Store here.
What are your shipping fees?
We have partnered with UPS to provide no-hassle shipping options for every product. This is simple and transparent for you so you don't have to worry about shipping costs before checking-out.
Orders under $39: Standard ground (3-4 business days) shipping for $4.99
Orders over $39: Standard ground (3-4 business days) shipping for FREE
Other shipping options (UPS 2nd Day Air® and UPS Next Day Air®) are also available at regular UPS rates at checkout.
How long will an order take to ship?
We strive to process all orders within 24 business hours from the time they are placed. You should receive your order within 7 days if you selected standard ground shipping at checkout. Please note that certain weather conditions or other events out of our control may impact the carrier's shipping times. You should receive a shipping confirmation email with a tracking link.
Do you offer international shipping?
Unfortunately, at this time, we are only able to ship to addresses based in the United States from our website.
We can accommodate special requests for international shipping. However, please note that there would be additional shipping charges and import duties. If you would like a quote, please email us directly at LetsTalk@BotanicaOrigins.com.
How do I place an order?
On BotanicaOrigins.com, browse our product page, add items to your cart, complete your order through our secure checkout, and we'll deliver straight to your door!
On Amazon.com, please refer to their FAQs on placing an order.
How do I track my order?
You should receive a shipping confirmation email with tracking information once your order has been processed through our website (generally within 48 business hours). If you did not receive your shipping confirmation email or need further assistance, please complete the contact us form or email us directly at LetsTalk@BotanicaOrigins.com and we will be happy to assist!
Can orders be changed after they are placed?
We make every effort to collect and ship orders as soon as possible to ensure that you receive your order quickly and accurately. However, if you have just placed your order and want to see if a change can still be made, please email us immediately at LetsTalk@BotanicaOrigins.com.
Do you accept product returns or exchanges?
We’re proud of our products! If you aren't satisfied for any reason, please contact us within one year of purchase and we'll be happy to refund you. Please complete the contact us form or email us directly at LetsTalk@BotanicaOrigins.com.
Note that refunds are made to the original method of payment and can take 5 to 10 business days to appear.
Can orders be expedited or rushed?
Yes, they can! You'll just need to select the UPS 2nd Day Air® or UPS Next Day Air® option at checkout.
The cost is calculated depending on cart total and shipping location at regular UPS rates.
Can I place a backorder for a product that is out of stock?
Due to the seasonal nature of our products we do not have the capabilities to take backorders for products when they go out of stock. If you have any questions or need assistance please email us directly at LetsTalk@BotanicaOrigins.com.